Direct Ferries customer service
If you booked with Direct Ferries, their customer service handles changes, cancellations and travel documents. Have your booking reference to hand.
Contact
Got a question about your booking or the Amsterdam - Newcastle crossing? Here is where to turn.
- Customer service for your booking
- DFDS customer service for the crossing
- Answers to common questions in the FAQ
Change or cancel a booking
Changes, cancellations and documents for your Direct Ferries booking
Question about the crossing
Ship, cabins, transfer bus and pets are handled by DFDS
Parking in IJmuiden
Spaces, prices and reservations for the terminal car park
DFDS customer service
For questions about the crossing itself, such as cabins, the transfer bus, travelling with pets or the latest travel information, DFDS customer service is the right place. You will also find the contact form there.
Car park at IJmuiden terminal
The car park right at the DFDS terminal in IJmuiden has limited spaces. DFDS lists the current parking information and how to reserve.